How may we help you?

• I have difficulties installing Scaler

  Here is what you have to do.

  If you have an Ecwid account, please install our app. If the app is already installed, all you have to do is add funds. After that the system will collect the neccessary data and launch retargeting.

  If you don't have an Ecwid account, here is what you need to do:

  1. Visit http://getscaler.com/
  2. Type in your e-mail and press 'Get Started'
  3. Check your e-mail to get instructions.
  4. The letter has a special code line. You should insert this code in your website's HTML code.

  If you still need our assistance, please let us know about your problem.

• I have installed Scaler and added funds, but I don't see any ads on Facebook or Instagram

  We may not guarantee that you (or anyone else) will see your products' adverts in a certain moment on Facebook, Instagram or Google Display Network. The main concept of online advertising is RTB (real-time bidding). That means that there is a number of advertisers who may be interested in delivering ads to a group of people (including you or other person) in a certain moment. In this case the ad that gets delivered is the one that has a higher bid (click price). That is why sometimes the ads from Scaler are delivered, and sometimes you see other advertisers' ads. That's normal.

  Except that, some time should pass to let Scaler collect the neccessary user behaviour data before the ads get effectively delivered. As a rule, this should not take more than 2 days. But in some cases it may take up to 14 days.

  We guarantee to deliver the exact number of bounced visitors that your payed for.

  If you still need our assistance, please let us know about your problem.

• Other question